Thank you for choosing Rose Gold Designs & Photography! We want you to be completely satisfied with your purchase. This policy outlines our refund and returns process for both physical and digital products.
1. Digital Products
- No Refunds: Due to the nature of digital products, which are immediately accessible after purchase, we do not offer refunds for digital downloads.
- Exceptions: We will consider refund requests for digital products if there is a demonstrable error on our part, such as a corrupted file or an incorrect product delivered.
- Contact Us: If you have an issue with a digital product, please contact us immediately at [email protected]. We will do our best to resolve the issue promptly.
2. Physical Products
- Return Window: You have 14 days from the date you receive your physical product to request a return.
- Return Conditions:
- The product must be returned in its original packaging, unused, and in the same condition as when you received it.
- Any items damaged due to mishandling or improper use will not be eligible for a refund.
- Initiating a Return:
- Contact us at [email protected] to initiate a return request.
- We will provide you with a return shipping label and instructions.
- Return Shipping Costs: The customer is responsible for the return shipping costs unless the return is due to an error on our part (e.g., incorrect product shipped).
- Refund Processing: Once the returned item is received and inspected, we will process a refund to the original payment method. Refunds may take 5-7 business days to appear in your account.
3. Damaged or Defective Products
- Contact Us: If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the damage.
- Replacement or Refund: We will work with you to arrange a replacement or issue a full refund.
4. Contact Information
- Email: [email protected]
- Address: Orange Hill, St. James
5. Additional Notes
- This policy applies to all purchases made through rosegoldbb.com.
- We reserve the right to modify this policy at any time. Any changes will be posted on our website.
- If you have any questions or concerns regarding our refund and returns policy, please do not hesitate to contact us.
We strive to provide exceptional customer service and ensure your satisfaction with our products.